Company Contact Information and Customer Support

① The Company operates the following contact channels to efficiently respond to Member inquiries and support requests. ② Members may contact the Company regarding inquiries, complaints, and technical support requests arising from the use of the App through the following contact details:

Representative Telephone Number: +82 10-2302-0938

Representative Email Address: [email protected] ③ The Company shall promptly and sincerely handle Member inquiries and complaints received and shall notify the Member of the progress and results in accordance with Article 45.

Chapter 1 General Provisions

Article 1 (Purpose) These Terms and Conditions are intended to regulate the rights, obligations, responsibilities, and other necessary matters between the Company and members in relation to the use of the Deluru App (hereinafter referred to as the "App").

Article 2 (Definition of Terms) The terms used in these Terms and Conditions have the following meanings.

"App" refers to a virtual business establishment that implements the AI-based K-POP web novel and web novel character conversation chatbot service "Deluru" provided by the Company.

"Company" refers to a business operator that operates the "App" and provides services.

"Member" refers to a person who accesses the Company's "App", enters into a usage agreement with the Company in accordance with these Terms and Conditions, and uses the services provided by the Company.

"Pen Name" refers to the name of the author displayed in the web novel work within the "App", and the copyright and all rights to the work belong to the pen name. In this case, I acknowledge and agree that the pen name may not necessarily be a person.

"Web novel" refers to digital novel content provided within the "App".

"Chatbot service" refers to an online service provided within the "App" that allows you to converse with characters in web novels.

"Service" refers to all paid or free services provided by the company to members through the "App", including "Web novels" and "Chatbot service".

"ID" refers to a combination of letters or numbers set by the member and approved by the company for the purpose of member identification and service use.

"Password" refers to a combination of letters or numbers set by the member to confirm that the member is the same as the "ID" granted to the member and to protect confidentiality.

Agenda 1: Clarification of policy regarding pen names

Current terms and conditions: The phrase "I acknowledge and agree that pen names may not necessarily be people" is unique. Since the Deluru service is an AI-based web novel creation and character chatbot, it needs to be clarified whether it refers to the 'author's pen name' or the 'chatbot character's pen name' of the AI-generated web novel.

What I need to decide: